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Sexually Transmitted Infections Clinics

BCCDC provides information about, diagnoses and treats sexually transmitted infections (STIs) at its clinics in Vancouver.
12th Avenue Clinic

12th Avenue Clinic

The 12th Avenue Clinic (in the BCCDC building) provides counselling, testing and treatment for sexually transmitted infections, including HIV. We provide hepatitis B vaccine as well as some other vaccines. 

The clinic is free and confidential, and MSP is not required. 

Location

655 West 12th Avenue
(clinic entrance is on the west side of BCCDC building)
Vancouver, BC V5Z 4R4
Phone: 604-707-5600

Clinical Services Update - June 5, 2020:

The BCCDC Sexually Transmitted Infection (STI) Clinic at 655 West 12th Avenue in Vancouver will continue to offer limited and essential services only until the fall due to clinical staff supporting COVID-19 related activities. Services available include:

  • Assessment of symptomatic individuals;
  • Treatment for STIs;
  • Treatment and testing for contacts to STIs;
  • HIV pre-exposure prophylaxis (PrEP) care (initial assessment and follow-up care);
  • HIV post-exposure prophylaxis care (initial assessment and follow-up care).

Visits for routine STI screening and other non-urgent appointments will not be available in-person until the fall. For patients wanting to have routine STI testing now, you may be interested in the Get Checked Online (GCO) service getcheckedonline.com.

What is Get Checked Online?

It’s an easy way to test for sexually transmitted infections (STI) in British Columbia. In a few steps you can create a lab form, go to a participating Lifelabs site to give your samples and get your results online or over the phone.

Who can use it?

GCO is operated by the BC Centre for Disease Control. It is available in Vancouver and a few select communities on Vancouver Island and in the BC Interior. You will need a valid promotional code to create an account, but you do not require a BC health card. Click on the link above for more information about GCO and how to request a promotional code.

We kindly ask that you contact us after September 1st if you are wanting to book an appointment for a routine STI screening or other non-urgent appointment. If you feel you need to be seen by a clinician, please call our STI nursing line at 604-707-5603 to discuss current options for assessment. The Bute St. Clinic remains closed at this time.

Phone Hours

Monday - Wednesday:  8:35 a.m. - 4:15 p.m.
Thursday:  9:35 a.m. - 4:15 p.m.
Friday:  8:35 a.m. - 4:15 p.m.

Thank you for your patience and understanding during these unprecedented times.

Clinic Hours*

Monday:  8:30 a.m. - 4:00 p.m.
Tuesday and Wednesday:  8:30 a.m. - 4:00 p.m.
Thursday:  9:30 a.m. - 4:00 p.m.
Friday:  8:30 a.m. - 4:00 p.m.

You do not need a referral to visit the clinic.

*Clinic Hour Changes for 2020

Wednesday, August 5 - open at 10 a.m.
Wednesday, September 2 - open at 10 a.m.
Wednesday, October 7 - open at 10 a.m.
Wednesday, November 4 - open at 10 a.m.
Wednesday, December 2 - open at 10 a.m.



Bute Street Clinic

Bute Street Clinic 

We provide testing for sexually transmitted infections and HIV for gay, lesbian, queer, transgendered and bisexual people. 

The clinic is free and no ID is needed.

Location

1170 Bute Street, 2nd floor (2nd floor (same as QMUNITY building; note that that there is a flight of 23 stairs to reach the office)
Vancouver, BC
V6E 1Z6

Clinical Services Update - June 5, 2020

The Bute Street Clinic remains closed at this time due to clinical staff supporting COVID-19 related activities. The BCCDC Sexually Transmitted Infection (STI) Clinic at 655 West 12th Avenue in Vancouver will continue to offer limited and essential services only, until the fall. Please phone the BCCDC STI Nurses’ line at 604-707-5603 to discuss possible a possible in-person clinic visit. Services available include:

  • Assessment of symptomatic individuals
  • Treatment for STIs
  • Treatment and testing for contacts to STIs
  • HIV pre-exposure prophylaxis (PrEP) care (initial assessment and follow-up care)
  • HIV post-exposure prophylaxis care (initial assessment and follow-up care)

Visits for routine STI screening and other non-urgent appointments will not be available in-person until the fall. Individuals may be able to access the BCCDC Get Checked Online (GCO) service for routine STI testing now. Please visit www.getcheckedonline.com for more information.

BCCDC STI Clinic Phone Hours

Monday - Wednesday: 8:35 a.m. - 4:15 p.m.
Thursday: 9:35 a.m. - 4:15 p.m.
Friday: 8:35 a.m. - 4:15 p.m.

BCCDC STI Clinic Hours

Monday: 8:30 a.m. - 4:00 p.m.
Tuesday and Wednesday: 8:30 a.m. - 4:00 p.m.
Thursday: 9:30 a.m. to 4:00 p.m.
Friday: 8:30 a.m. to 4:00 p.m.

Thank you for your patience during these unprecedented times. Please check back frequently for any further Bute St. Clinic updates.

Your visit

Partners in Care 

You are an important member of your care team. Here are some ways you can get involved with your own care and prepare for your visit. 

At the clinic

Identify yourself 

Making sure we are caring for the right person is important and you will be asked for two ways to identify yourself. You may be asked for your first name, last name, health card, date of birth or driver’s licence or other identifiers. 

Ask questions 

It’s okay to speak up if you don’t understand something about your care. Ask for written information to take home with you. Write down questions so you don’t forget them. Ask for an interpreter if you are hearing-impaired or if English is not your first language. 

Prevent falls 

Tell us if you have a condition that might make a fall more likely (e.g. seizure disorder, poor balance, feeling faint). Let your clinician know if you have any history of dizziness, light-headedness or fainting at the sight of needles or when blood is drawn. Immediately report any symptoms such as dizziness and light-headedness. Let the care team know if you have fallen in the last 3 months or might need a wheelchair. 

Medications 

Tell us if you have any known allergies, for example reactions to medication, food, latex and Band-Aids. Tell us immediately if you’ve had a bad reaction to any medication. Bring a list of your current medications used at home, including vitamins, herbals, inhalers and over-the counter medications.

If you notice that a medication looks different from what you have been given before, ask us to check the medication and explain why it has changed. Make sure to keep the list up to date. You may use a medication card for this list. Ask if you are unsure about a medication’s purpose or how to take it. 

Stop the spread of germs 

Use alcohol hand sanitizer or soap and water after coughing or sneezing, after using the washroom or changing a diaper, or touching or examining your genital area. Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue into a garbage can and immediately clean your hands. If you don’t have a tissue, cough or sneeze into your sleeve, not your hand. 

Privacy 

Your privacy is important to us and we take the utmost care to protect your information. If you would like a copy of your health care results, please tell your health care provider at the time of your testing. You will need to show photo identification. Please ensure you respect the privacy of other clients by not taking pictures at any time.

 

You have the right to: 

  • Know the names and roles of the members of your health care team. 
  • Receive effective care that is considerate, timely and respectful of your diverse views, culture, spiritual traditions, gender identity, gender expression, sexual orientation and abilities. 
  • Receive information about your health care in a language you understand, with an interpreter accessed through a 3-way telephone call, a client-paid private interpreter or a client-chosen trusted friend or family member, if desired, within reasonable limits.

You are responsible for: 

  • Participating in and making informed choices about the factors that affect your health and health care. 
  • Refraining from the following behaviors towards staff members: violence or threat of violence, verbal abuse, sexual harassment or inappropriate sexual behaviour, use of alcohol or illegal drugs when on the premises, smoking when on the premises 
  • Expressing your satisfaction or dissatisfaction with the services you have received. 
  • Communicating ideas that may improve service delivery. 
  • Respecting other clients, students and staff members. 
  • Following your care plan to best of your ability. 
  • Following all safety, procedural and emergency directives from staff members and emergency personnel. 
  • Rescheduling or canceling when you can’t make an appointment so another client may receive care from a clinician. 

Report concerns 

If you have a concern about your care, please discuss it with us and either contact the staff person directly, ask to speak with a supervisor or manager, or complete a comment card. If you are not satisfied with the response, please contact the Patient Care Quality Office.

Partners in Care handouts

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