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Test Results

Get your COVID-19 test results online, by text, or by phone through one of the services below. If you test positive, you will also be contacted by public health.

Looking to find out what a positive or negative test result means? Visit the Understanding Test Results page.

Last updated: September 10, 2021

If you have a Personal Health Number (PHN), you can use the text message, online services or phone services to access your COVID-19 result. If you do not have a PHN you can access your results by phone.

The following options are available to anyone who has been tested for COVID-19 anywhere in the province. Health region specific options are also available, and details are provided further down on this page.

On this page you will find:

  1. Results by text message
  2. Results online
  3. Results by phone (the only option if you do not have a Personal Health Number – PHN)
  4. Results specific to your region
If you have not received a negative or positive test result after 72 hours, please call the COVID-19 Results line at 1-833-707-2792.

Self-isolate while you wait for your test result. 




Get results by text message or SMS 

To sign up for this text message service, have your Personal Health number (PNH) and mobile device handy and fill in the webform. Parents can use this service to receive results for their children. There are 3 easy steps:

  1. Go to results.bccdc.ca 
  2. Fill in the webform with the information exactly as it appears on your BC Services Card.
  3. IMPORTANT: You will be sent a verification code by text message to your mobile device. You must enter the code into the website to complete your registration.

If your result is already available when you register, you will get a message saying you have a result to view.  Please reply SHOW to see your result.

Your results will be texted to you as soon as they are available. By registering now, you will also receive any future COVID-19 test results by text.  NOTE: If you registered for text results prior to October 15, 2020, you will need to re-register.

Get results online


Access COVID-19 test results in Health Gateway

Your COVID-19 test results are available through a new online portal called Health Gateway (www.healthgateway.gov.bc.ca). Through Health Gateway, you can get a text or email notification as soon as your results are available, day or night. You can also download and print a copy of your test results.

To use Health Gateway to view your results you will need your mobile BC Services Card. If you haven’t used it before, get set up from your mobile device as soon as you have booked your test, so there is no delay in getting your results.

For more information about Health Gateway and how to register, visit www.gov.bc.ca/healthgateway.

Residents of some regions can also access their results through online services such as My eHealth. Check your health region below for additional options.

Get results by phone 


Note: We are experiencing higher than normal wait times. Please stay on the line to speak to an agent. 

For results by phone, call the BCCDC COVID-19 Negative Test Result line at 1-833-707-2792. The line is open daily from 8:30am-4:30pm. Parents can call to receive results for their children.  Results are generally available after 48 hours but this time may vary depending on the testing location.

We expect our team to be courteous and respectful. We ask for the same from our citizens when they call into our services.  We understand that these are uncertain and stressful times but verbal aggression or abuse will not be tolerated. Our staff will suggest that you call back or have a family member or friend call on your behalf.

Regional options

Some people may already have registered for test result services within their health region. Many of these existing services can also be used to receive your COVID-19 test results.

My Care Compass

‎Residents of Vancouver Coastal and Fraser can use the My Care Compass to receive test results if they are aged 16 or older. To use My Care Compass, you will need to provide your Personal Health Number (PHN) at the clinic or collection centre when you take your COVID-19 test. You can register for My Care Compass at 1-888-522-7758.

 

My Health Portal

‎Interior Health region residents can check for COVID-19 test results online on My Health Portal.  My Health Portal support is available at 1-844-870-4756 from Monday to Friday, 7 a.m. to 7 p.m. (PST).

 

HealtheLife

Northern Health region residents who were tested in the Northern Health region can check COVID-19 test results and other hospital-based health information online through HealtheLife. To sign up for HealtheLife, schedule a virtual session from home to get your PIN. You’ll need to have government-issued ID, including your Personal Health Number (PHN). For more information about HealtheLife and to schedule a session to register, visit northernhealth.ca/healthelife.   Technical support for HealtheLife is available 24/7 at 1-877-767-1046.

Note: If your test was sent outside Northern Health for processing, your COVID-19 results may not appear in HealtheLife yet. If you can’t see your results in HealtheLife, check one of the other methods listed on this page.

My Care Compass
Northern Health region residents can also use My Care Compass online service to receive test results if they are aged 16 or older. To use My Care Compass, you will need to provide your Personal Health Number (PHN) at the clinic or collection centre when you take your COVID-19 test. You can register for My Care Compass at 1-888-522-7758.

My Health

‎Vancouver Island residents can check for their COVID-19 test results online at www.islandhealth.ca/myhealth. To enroll or get support for this service call 1-844-844-2219. Residents of this health region can also receive results by phone from the Laboratory Call Centre at 1-866-370-8355. This line is open Monday to Friday 7 am to 6 pm and Weekends from 8 am to 4 pm.

 


SOURCE: Test Results ( )
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