Get your negative results online or by phone or text through one of the services below.
Access COVID-19 test results via my ehealth
Effective immediately, outpatient COVID-19 test results from most areas of the province are available via my my ehealth. Approximately 1.12 million British Columbians are registered for this fast and secure method to receive their lab test results electronically via my ehealth.
Patients need to provide a Personal Health Number (PHN) at the clinic or collection centre where their test is being done for results to be accessed via my
my ehealth.
Exceptions: My ehealth is not used in the Vancouver Island and Interior Health regions.
As soon as results are released from the performing lab, they are available on the online portal.
- Most results are available within 24 - 48 hours after coming for testing.
- The online portal is available in four languages and works on personal computers and mobile smartphones.
- Patients that are not registered for my ehealth can call 1-888-522-7758 to obtain their Lab Visit Number (LVN) and get access to their COVID-19 test results.
- New feature: My ehealth users have the choice to receive an email alert when new test results are ready. My ehealth patients currently receive notifications for test result updates or amendments.
If you live in the
Interior Health Region, you can check your results online on
My Health Portal. My Health Portal support is available Monday to Friday, 7 a.m. to 7 p.m. (PST). For login assistance or for information on how to get access to the portal, call 1-844-870-4756. Please visit the
website for more information.
If you live on
Vancouver Island, you can register and check your results at
www.islandhealth.ca/myhealth. You can also call the Virtual Enrollment line at 1-844-844-2219 to speak with a staff member who will validate their identity and enroll you for MyHealth.
Fill out the BCCDC webform below to receive negative test results by SMS (text) directly to your cell phone. Please note that we can only provide COVID-19 test results for people who tested in the province of British Columbia.
We're committed to your privacy. Personal information you provide will only be used to verify and share test results with you. For more information about this service, please contact the BCCDC Negative Results Hotline at 1-833-707-2792.
Filling out forms is safe: Web-based forms on our websites are secured through https. Those forms may not show https in the browser (with the lock icon) because they are embedded in our websites.
The BCCDC COVID-19 Negative Results line (1-833-707-2792) is open from 8:30 AM to 4:30 PM, seven days a week. It may be easier to get through to someone on the line in the afternoon when the call volume is generally lower.
If you live in the Island Health region, you can call the Laboratory Call Centre toll-free at 1-866-370-8355. The call centre is open Monday to Friday 7:00 AM to 6 PM and weekends (Saturday, Sunday) from 8:00 AM to 4:00 PM.
Please note that the time until test results are available is at least 24 hours and may vary depending on testing location.
If someone tests positive, public health will contact them. However, while you wait for your test result, you should follow the advice of your doctor or testing provider to self-isolate.
