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How to get Test Results

Get your COVID-19 PCR test results online, by text, or by phone through one of the services below.

Looking to find out what a positive or negative test result means? Visit the Understanding Test Results page.

Last updated: May 11, 2022


The following options are available to anyone who has had a COVID-19 PCR test anywhere in the province. Health region specific options are also available, and details are provided further down this page.

  1. Results by text message
  2. Results online
  3. Results by phone (the only option if you do not have a B.C. PHN)
  4. Results specific to your region
  5. I need help

I need help

Access your COVID-19 result anytime using text messaging, online or phone services. Printed copies of results are only available online.

 

Access your results by calling the BCCDC COVID-19 Test Result line at 1-833-707-2792. To get a printed copy of your test results, you will need to see a health care provider at a walk-in clinic, a general practitioner's office, or primary care centre. 

 

Test results are available in different languages by calling 1-833-707-2792.


For the deaf and hard of hearing, contact 1-833-707-2792 using Video Relay Services (VRS). 


The Video Relay Services (VRS) provides sign language interpretation. It is free for registered deaf, hard of hearing or speech-impaired Canadians who use sign language. VRS is available when making telephone calls using Internet and cell-phone technology. 


Sign up with Video Relay Services and give them the number 1-833-707-2792.

Call the COVID-19 Results line at 1-833-707-2792

 

Get results by text message or SMS 

To sign up for this text message service, have your PHN and mobile device handy and fill in the web form. Parents can use this service to receive results for their children. There are 3 easy steps:

  1. Go to results.bccdc.ca 
  2. Fill in the web form with the information exactly as it appears on your BC Services Card.
  3. IMPORTANT: You will be sent a verification code by text message to your mobile device. You must enter the code into the website to complete your registration.

If your result is already available when you register, you will get a message saying you have a result to view.  Please reply SHOW to see your result.

Your results will be texted to you as soon as they are available. By registering now, you will also receive any future COVID-19 test results by text.  Standard message and data rates may apply. Click here to register for text results  

Get results online

Through the Health Gateway (healthgateway.gov.bc.ca) online portal, you can get a text or email notification as soon as your results are available, day or night. You can also download and print a copy of your test results.

To use Health Gateway to view your results you will need your mobile BC Services Card. If you haven’t used it before, get set up from your mobile device as soon as you have booked your test, so there is no delay in getting your results.

For more information about how to register, visit gov.bc.ca/healthgateway.

Residents of some regions can also access their results through online services such as MyCareCompass. Check your health region below for additional options.

Get results by phone

If you have a BC PHN, you can access your test results 24 hours/day by calling the BCCDC COVID-19 Test Result line at 1-833-707-2792

Parents can call to receive results for their children. Have your BC PHN, date of birth and the date of your test ready when you call to get your test results.

If you do not have a BC PHN, please call the test results line during our hours of operation which are 8:30 a.m. to 4:30 p.m., 7 days a week.

The BCCDC COVID-19 Test Results line is not able to provide a printed copy of your result. To print a copy of your results, access your test results online.  

We expect our team to be courteous and respectful. We ask for the same from our citizens when they call into our services.  We understand that these are uncertain and stressful times but verbal aggression or abuse will not be tolerated. Our staff will suggest that you call back or have a family member or friend call on your behalf.

Regional options

Some people may already have registered for test result services within their health region. Many of these existing services can also be used to receive your COVID-19 test results.

My Care Compass

‎Residents of Vancouver Coastal and Fraser can use the My Care Compass to receive test results if they are aged 16 or older. To use My Care Compass, you will need to provide your Personal Health Number (PHN) at the clinic or collection centre when you take your COVID-19 test. You can register for My Care Compass at 1-888-522-7758.

 

My Health Portal

‎Interior Health region residents can check for COVID-19 test results online on My Health Portal.  My Health Portal support is available at 1-844-870-4756 from Monday to Friday, 7 a.m. to 7 p.m. (PST).

 

HealtheLife

Northern Health region residents who were tested in the Northern Health region can check COVID-19 test results and other hospital-based health information online through HealtheLife. To sign up for HealtheLife, schedule a virtual session from home to get your PIN. You’ll need to have government-issued ID, including your Personal Health Number (PHN). For more information about HealtheLife and to schedule a session to register, visit northernhealth.ca/healthelife.   Technical support for HealtheLife is available 24/7 at 1-877-767-1046.

Note: If your test was sent outside Northern Health for processing, your COVID-19 results may not appear in HealtheLife yet. If you can’t see your results in HealtheLife, check one of the other methods listed on this page.

My Care Compass
Northern Health region residents can also use My Care Compass online service to receive test results if they are aged 16 or older. To use My Care Compass, you will need to provide your Personal Health Number (PHN) at the clinic or collection centre when you take your COVID-19 test. You can register for My Care Compass at 1-888-522-7758.

My Health

‎Vancouver Island residents can check for their COVID-19 test results online at www.islandhealth.ca/myhealth. To enrol or get support for this service call 1-844-844-2219. Residents of this health region can also receive results by phone from the Laboratory Call Centre at 1-866-370-8355. This line is open Monday to Friday 7 am to 6 pm and Weekends from 8 am to 4 pm.

 
SOURCE: How to get Test Results ( )
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