Get your negative results online, by text, or by phone through one of the services below. If you test positive, public health will contact you.
Fill out the BCCDC webform below to receive negative test results by SMS (text) directly to your cell phone. Parents can also use this service for their children. This service is available to people who have a BC Personal Health Number (PHN) and tested for COVID-19 in the province of British Columbia.
What to expect. Please complete the webform with your information exactly as it appears on your Service BC card or BC Medical Services Plan card. We will use this information to verify your identity using existing electronic records systems. A verification code will be sent to your mobile device and must be entered into the webform. You will receive your negative test result as soon as it is available, day or night. By registering for this service once, you will receive your negative result by text anytime that you test for COVID-19 in the future.
This service uses a third-party service provider that keeps a log of each text message sent (including phone number and the message itself). That data is stored in the United States. By registering for this service, you are consenting to the storage of this personal information about you (or your child) on servers located outside of Canada.
NOTE: If you registered to receive a text message prior to October 15, 2020, you will need to register again to receive future COVID-19 results by text message.
Click here to register for text results
We're committed to your privacy.Your information is being collected under section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). Personal information you provide will only be used to verify and share test results with you. For more information about this service, please contact the BCCDC Negative Results Hotline at 1-833-707-2792.
Outpatient COVID-19 test results from most areas of the province are available via my my ehealth, a fast and secure method to receive your test results if you are aged 16 or older.
Patients need to provide a Personal Health Number (PHN) at the clinic or collection centre where their test is being done for results to be accessed via my
my ehealth.
Exceptions: My ehealth may not be available at all locations on Vancouver Island and in the Interior Health region. You must be 16 years of age or older to register for an account.
As soon as results are released from the performing lab, they are available on the online portal.
- Most results are available within 24 - 48 hours after coming for testing.
- The online portal is available in four languages and works on personal computers and mobile smartphones.
- Patients that are not registered for my ehealth can call 1-888-522-7758 to obtain their Lab Visit Number (LVN) and get access to their COVID-19 test results.
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New feature: My ehealth users have the choice to receive an email alert when new test results are ready. My ehealth patients currently receive notifications for test result updates or amendments.
If you live in the
Interior Health Region and have received testing at an Interior Health lab facility, you can check your results online on
My Health Portal. My Health Portal support is available Monday to Friday, 7 a.m. to 7 p.m. (PST). For login assistance or for information on how to get access to the portal, call 1-844-870-4756. Please visit the
website for more information.
If you live on
Vancouver Island, you can register and check your results at
www.islandhealth.ca/myhealth. You can also call the Virtual Enrollment line at 1-844-844-2219 to speak with a staff member who will validate their identity and enroll you for MyHealth.
The BCCDC COVID-19 Negative Results line (1-833-707-2792) is open from 8:30 AM to 4:30 PM, seven days a week. It may be easier to get through to someone on the line in the afternoon when the call volume is generally lower.
If you live in the Island Health region, you can call the Laboratory Call Centre toll-free at 1-866-370-8355. The call centre is open Monday to Friday 7:00 AM to 6 PM and weekends (Saturday, Sunday) from 8:00 AM to 4:00 PM.
Please note that the time until test results are available is at least 48 hours and may vary depending on testing location.
If someone tests positive, public health will contact them. However, while you wait for your test result, you should follow the advice of your doctor or testing provider to self-isolate.
