We are committed to continually improving our services.
As part of our commitment to ongoing improvement and quality services a fourth round of Client and Stakeholder experience surveys was conducted. Results were compiled for 2014.
These surveys were conducted by an independent firm, with the purpose of finding strengths and areas of improvement based on clients and stakeholders feedback.
Two different surveys were administered:
- a Client Experience Survey
- a Stakeholder Experience Survey.
The Client Survey was offered as a paper-based survey. It was available in five languages in our clinics from March 19, 2014 to April 25, 2014.
The Stakeholder Experience Survey was an online survey, with an email invitation to all of our key stakeholders/clients. This survey was open from March 3, 2014 to March 21, 2014. See results.
Overall satisfaction and willingness to recommend services were reportedly high in both surveys showing consistency from 2011 survey scores.