Purpose
BCCDC is continuing to listen to the public voice through the administration of client satisfaction surveys. Conducted by an independent firm, the Howegroup, this most recent 2011 survey represents the third biennial BCCDC Client Clinic Survey.
Findings have pointed to strengths and areas for improvement based on client feedback. The BCCDC Clinic Client Satisfaction Survey provided an opportunity for clients to anonymously share their experience of care at BCCDC’s Clinical Services Prevention Clinics, namely the STI/HIV clinics and TB clinics.
By comparing findings from the same survey conducted in 2008, results from this survey will allow BCCDC to monitor the quality of, and make improvements to, the healthcare services clients receive over time.
Methodology
- Surveys were available in hard copy as well as online.
- Hard copy questionnaires distributed by physicians, nurses and front line staff in 2 STI clinics and 3TB clinics to clients receiving outpatient care in February and March 2011.
- Surveys were translated into Simplified Chinese, Traditional Chinese, Punjabi, Vietnamese and Korean (and Japanese and Spanish for STI).
- Posters and the hard copy surveys included a link to the online survey. (The online survey was only available in English).
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