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Use the form below to suggest a question about COVID-19 for our team for an answer.
Use the form below to suggest a question about COVID-19 for our team to answer. Our team reviews suggested questions weekly for common themes and answers frequently asked questions. You will not receive a direct response to your question. 

We highly recommend reviewing the previously answered questions below before submitting a question. 

Check back weekly for new answers. Answers will also be shared through our social media channels. Follow @CDCofBC on Twitter and phsa.bc on Instagram.

Questions by topic
Please do not submit any personal information through this form. If you have a health concern or a question that is specific to you, please consult with your health care provider or call 8-1-1.

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About COVID-19

  • Key symptoms of COVID-19 include:
    • Fever or chills 
    • Cough
    • Loss of sense of smell or taste
    • Difficulty breathing

    Other symptoms may include:
    • Sore throat
    • Loss of appetite
    • Extreme fatigue or tiredness
    • Headache
    • Body aches
    • Nausea or vomiting
    • Diarrhea 

For more information, visit our Symptoms page.

An outbreak is declared when a certain number of people who share a common space are diagnosed with COVID-19 within a 14-day period. In some places, it only takes a single person getting COVID-19 for an outbreak to be declared. This is true for places where people are more likely to get very sick OR there are people at high risk of passing it on to people who might get very sick, such as in long-term care facilities. Usually a Medical Health Officer will declare an outbreak so that specific actions can be taken to prevent further spread of the disease.

A COVID-19 outbreak is generally considered over when 28 days (two full incubation periods) have passed from the last date a person was exposed to the virus, and no new COVID-19 cases have been diagnosed. A Medical Health Officer may increase or decrease the length of time needed to declare an outbreak over.

‎The risk of spreading COVID-19 in enclosed air spaces is due to poor ventilation, rather than air conditioners. If the space is adequately ventilated with fresh air, the air conditioning becomes less of a risk factor. All mechanical heating, ventilation, and air conditioning (HVAC) systems should be checked to ensure they are working properly. Use of portable air conditioners in unventilated spaces with doors and windows closed should be avoided. When using air conditioners and fans in ventilated spaces, air should be moved from higher places to lower places whenever possible instead of having strong airflow at breathing height. For more information, visit WorkSafeBC’s FAQ:

https://www.worksafebc.com/en/resources/about-us/covid-19/general-ventilation-and-air-circulation-covid-19-faq?lang=en

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If you have COVID-19

This information will help you feed your baby safely during the COVID-19 pandemic.


  • Wash your hands before and after holding your baby, breastfeeding/preparing infant formula and feeding your baby
  • Wear a mask while you have symptoms (e.g., cough, sore throat, fever, sneezing).  Masks are not recommended for children under two years old. For more information see our Masks page.
  • Clean and disinfect high touch surfaces often
  • Wash and disinfect all infant feeding supplies carefully after each use. Learn more here.
  • Stay connected with support persons while practicing physical distancing and avoid others who are unwell
  • Limit the number of people who feed your baby
Information for families who are breastfeeding and provide expressed breast milk

Currently, health experts have not found COVID-19 in human milk. If you are breastfeeding or feeding your child expressed milk, continue to do so as often as possible. 

You can find more information on how to safely breastfeed your baby and/or young child during COVID-19 here

Information for families who use infant formula

For families who have made an informed decision to use infant formula, continue to safely prepare and store infant formula as described on the product label.

You can find more information on how to safely feed your baby during COVID-19 if you are using or thinking about using infant formula here

Reach out to local health care providers for any urgent concerns, or call 8-1-1 to speak with a nurse or dietitian at HealthLinkBC.


There are some specific treatments available for COVID-19. Information about specific medications, drugs and vaccines can be found on the Treatments page.

Many of the symptoms can be managed with home treatment such as drinking plenty of fluids, rest and using a humidifier or hot shower to ease a cough or sore throat. Most people recover from coronaviruses on their own. For people with more serious illness supportive care in or out of hospital may be needed.

For more information on what you can do if you have symptoms, see:

Most people with COVID-19 recover within two weeks. Some people with more severe symptoms can take longer to feel better.


The Post COVID-19 Interdisciplinary Clinical Care Network provides resources specific to COVID-19 recovery and symptom management.


PHSA's Post COVID-19 Interdisciplinary Clinical Care Network aims to support the best possible outcomes for people who have experienced serious cases of COVID-19. Learn more about their work and find clinics where you can access care


Health professionals can also access post COVID-19 care resources.

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Vaccines

You will be notified by email, text or phone call when you are eligible to book your second dose if you are registered with the Get Vaccinated system.


If you received your first dose and have not yet registered, do so now at: gov.bc.ca/getvaccinated


 

BC tracks vaccine reactions, aka adverse events following immunization, through the immunization surveillance system.


Health care providers report reactions and public health investigates them.


Learn more about vaccine safety and effectiveness.

 

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Social Interactions and Travel

Learn more about travel restrictions including who can travel to Canada from the Government of Canada. 

Everyone entering Canada must follow mandatory 14-day isolation or quarantine requirements and complete the federal ArriveCAN application before travelling to Canada. There are new requirements for testing for people entering by land or air, and mandatory hotel stays for air travellers. 
Planning your entry to Canada

ArriveCAN application
  • Complete the federal ArriveCAN application digitally before entering Canada. After entry into Canada, report your symptoms through the ArriveCAN app or call 1-833-641-0343 every day until the end of your 14-day isolation. 
Testing
  • Pre-entry testing: Travellers 5 years of age or older are required to present proof of a negative COVID-19 test result to enter Canada. 
  • Testing at arrival: You are also required to be tested when you enter Canada and again during your 14 day quarantine. You will be provided with further instructions at your point of entry.
  • Learn about testing requirements for flying to Canada and driving to Canada.

Quarantine

  • Upon arriving in Canada, all travellers are required by law to quarantine for 14 days. 
  • Travellers arriving by air are also required to reserve and stay in a Government of Canada-approved hotel for three nights at their own cost upon their arrival. 
  • Travellers must complete their entire 14 day quarantine even if they test negative.
If  you start to have symptoms, complete the COVID-19 Self-Assessment tool or call 8-1-1 about testing.

If you need to share a vehicle when traveling (either to work or to some other location), you should consider the following to help reduce spreading COVID-19:

  • Try to keep as much distance as possible between passengers; consider having a second person travel in the back seat.
  • For regular trips (such as those to a work location) try to keep the same people car-pooling together to reduce unnecessary contact with others. 
  • Avoid using the recirculated air option for the car’s ventilation during passenger transport; use the car’s vents to bring in fresh outside air and/or lower the vehicle windows.
  • Have each person handle their own bags and belongings.
  • Be careful of commonly touched shared surfaces such as seatbelt buckles, door handles, visors, knobs and controls. Clean and disinfect these surfaces regularly and between shifts if cars are shared on the job. 
  • Keep tissues and hand sanitizer available in the vehicle. Practice cough and sneezing etiquette and be careful to ensure you have enough ventilation when using hand sanitizer. 
  • Wash hands or use hand sanitizer as soon as you leave the shared vehicle. 
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