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Stakeholder Experience


The goal of the 2014 (4th) survey was to better understand how BCCDC stakeholders rate their experience with the BCCDC service lines. In particular, the survey explored the practical application and timeliness of information and guidelines provided by BCCDC, availability for consultations (where appropriate), and opportunities for collaboration.

The survey was emailed to stakeholders via BCCDC distribution channels on March 3, 2014 and responses were accepted until March 21, 2014. A total of 264 respondents completed the survey including respondents from Vancouver Coastal Health (21%), Fraser Health (12%), Interior Health (9%), Northern Health (5%), Vancouver Island Health (1%) and PHSA (27%). 

Stakeholders are defined as clients of BCCDC who responded to the survey. Stakeholders include administrators and program directors (8.4%), environmental health officers (28.7%), health unit staff (4.2%), nurses (44.5%), physicians (10.0%) and other health professionals (4.2%). 

The BCCDC Service Lines are:   
  • Environmental Health Services
  • Clinical Prevention Services'
  • Immunization Programs and Vaccine Preventable Disease Services
  • Communicable Disease Prevention and Control Services
  • Public Health Emergency Management Services
  • Provincial Public Health Microbiology & Reference Laboratory  
Stakeholders were asked to rate their overall experience with each Service Line. Stakeholders rated their overall experience quite highly across all service lines with 82% to 96% of stakeholders positively rating the Service Lines excellent, very good or good. 

Nearly all stakeholders (98%) stated they would recommend BCCDC, with three quarters (77%) reporting they would completely recommend BCCDC and 21% reporting they would somewhat recommend BCCDC. These findings are consistent with 2008 and 2011 results. 


All BCCDC service lines have reviewed the survey results with the goal of identifying and prioritizing areas for improvement.  Survey results are used to support other projects, initiatives and annual goal setting within the service lines. 


SOURCE: Stakeholder Experience ( )
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