The majority (98) of the 119 surveys completed were from clients of the STI 12th Ave clinic, while 21 surveys were completed from the STI Bute Street clinic (table 1). All surveys were completed in English.
All clients responding to the survey stated they would recommend the STI clinics to friends or family with 98% reporting yes, completely and 2% reporting yes, somewhat.
Overall, clients gave positive ratings on the topic of clinic wait times with 46% reporting that they waited less time than expected and 47% waiting as long as they had expected.
Nearly all clients (99%) felt they were treated with respect. Clients indicated front desk staff was polite all of the time (91%) or some of the time (8%).
All clients felt the health care provider(s) listened and all indicated they were comfortable asking questions of staff.
Ninety-nine percent of clients reported they were given enough privacy during their clinic visit, 94% reported completely, and 5% reporting somewhat.